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role play practice exercise alpha


Product Description

This is role play practice exercise Alpha. In this exercise you meet a customer (called Alpha) who wishes to discuss an incident involving prejudice behaviour.

  1. Discuss the incident and seek their expectations
  2. Investigate how the officer behaved, what said, done etc
  3. Communicate facts and statements provided
  4. Take responsibility and deal with the issue(s)

In this role-play exercise you will learn the skills to demonstrate Serving the Public, Service Delivery, Professionalism and Decision Making. These are the same behaviours and skills that you need to demonstrate in the assessment centre process, currently being used by all forces in England and Wales including MOD and CNC.

The practice exercise includes the exercise brief, role-actor script and answer marking sheet. This will enable you to experience a role-play exercise and see how the role-actors will behave towards you; the answer marking sheet will provide you with the questions you should of asked and the facts you should have stated.

The introductory notes also give details of the room layout and an explanation of the preparation and activity phases.

Important: The documents are e-files and downloadable from the website once payment has been confirmed to us by PayPal. You will receive an email once your payment has been manually processed (this may take up to 8 hours depending on the time of day you make the purchase). The email will contain a username, password and link to where the document/s can be retrieved. The document is in Adobe Acrobat PDF format - You will need to ensure this software is installed on your computer. If not, you can download free it at: http://get.adobe.com/reader/

You will have 7 days to download the document after purchase.

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