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role play practice exercise victor


Product Description

This is role play practice exercise Victor. In this exercise you will be meeting a storeowner (called Victor) whom wishes to discuss a concern that they have at the centre.

  1. Clarify exactly what their concerns are
  2. Investigate how the officer behaved
  3. Communicate facts and statements provided
  4. Make unopopular but impartial decisions
  5. Take responsibility and deal with the issue(s)

In this role-play exercise you will learn the skills to demonstrate Serving the Public, Working with Others, Openness to Change, Service Delivery and Professionalism. TThese are the same behaviours and skills that you need to demonstrate in the assessment centre process, currently being used by all forces in England and Wales including MOD and CNC.

The practice exercise includes the exercise brief, role-actor script and answer marking sheet. This will enable you to experience a role-play exercise and see how the role-actors will behave towards you; the answer marking sheet will provide you with the questions you should of asked and the facts you should have stated.

The introductory notes also give details of the room layout and an explanation of the preparation and activity phases.

Important: You will receive an email once your payment has been manually processed (this may take up to 12 hours depending on the time of day your order is processed). The email will contain a username, password and link to where the document/s can be retrieved. The document is in Adobe Acrobat PDF format - You will need to ensure this software is installed on your computer. If not, you can download free it at: http://get.adobe.com/reader/

You will have 7 days to download the document after receipt of email.

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